Privacy Policy

GoGive Pty Ltd (“we”, “us”) operates gogive.com.au and the charity, donor, and donation-form apps (the “Site”). This policy explains how we collect, use, and disclose personal information under the Australian Privacy Principles. The Site lets charities (“Fundraisers”) collect donations from visitors (“Donors”). GoGive supplies the software; it does not run the fundraising campaign.

Using the Site means you agree to this policy. If you do not, stop using the Site.

1. Information we collect

We collect usage data that does not identify you (pages, device, approximate location derived from IP, referring URL) and personal information you submit: Fundraiser registration (name, email, phone, organisation, ABN or UK charity number, website, billing), Donor details requested by a Fundraiser (typically name, email, address, gift amount and frequency, comments, and Gift Aid declarations where the Fundraiser is UK-eligible), and enquiry details if you contact us.

We do not collect payment card numbers. Donors paying a Fundraiser are connected to Stripe, which processes the payment under Stripe’s privacy policy.

We do not collect banking login details from donors. Cards are processed by Stripe only.

2. Cookies and analytics

We use cookies to keep you signed in, remember preferences, and understand Site use. We may use Google Analytics, Sentry, and LogRocket to improve the product. Fundraisers may also load a Meta pixel on their form. You can block cookies in your browser; some features will stop working.

3. How we use information

• To operate the Services (forms, receipts, portals, CRM sync)
• To contact you about your account or an enquiry
• To send transactional email (receipts, OTP, charity alerts) via Amazon SES and similar
• To improve the Site and keep it secure
• To meet legal obligations, including tax receipting and the Notifiable Data Breaches scheme

4. The Copilot

Staff-only Copilot features may send charity website content and non-training operational prompts to language-model providers in order to draft branding, campaign copy, and stewardship notes. We do not use donor personal information to train third-party models. Drafts are labelled. Humans approve publishes and sends. The Copilot is not a donor-facing chatbot.

5. Sharing

We do not sell personal information. We share it with processors who help us run the Site (Stripe, email, hosting, error reporting, CRM tools a Fundraiser connects, professional advisors) and when the law requires it. Some processors store data outside Australia. Where Australian privacy law is the only applicable regime, those processors may not be accountable under the Privacy Act.

6. Access, correction, deletion

Registered users can update account details in the portal. To unsubscribe from promotional email from GoGive, write to hello@gogive.com.au with subject UNSUBSCRIBE, or use the link in the email.

To request deletion, email support@gogive.com.au with your name, email addresses, and what you want removed. We often hold donor data on behalf of a Fundraiser. We will verify you, pass the request to relevant Fundraisers, and if they do not act within 14 days we may process deletion on their behalf and tell them.

7. Children

The Site is not designed for children under 13. We do not knowingly collect their information. Visitors under 18 may not register an account.

8. Changes and contact

We may update this policy. The version on this page applies to use of the Site from that date. Questions: support@gogive.com.au. Related: Security · Terms.