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Privacy Policy

Last revised April 19, 2023

This Privacy Policy details the methods by which GoGive Pty Ltd. ("Company," "we," "us" or "our"), the owner and operator of various online interfaces and properties such as websites and plugins, collects, utilises, and distributes information obtained through such platforms, including the website gogive.com.au (collectively referred to as the "Site"). The Site serves two primary functions: (a) as an online fundraising platform that allows charities and other entities ("Fundraisers") to solicit and collect donations from Site visitors ("Donors") to support their mission or organisation, and (b) providing supporting services (collectively referred to as the "Services"). GoGive Pty Ltd. merely supplies the technology to facilitate the connection between Fundraisers and Donors, without participating in their fundraising activities or any interactions between them via the Services.

By accessing the Site or utilising the Services, you are agreeing to our data collection, storage, use, and disclosure policies for personal information, as described in this Privacy Policy. If you do not consent to these terms, you must discontinue using the Site immediately.

1. Information we collect

We collect both “Non-Personal Information” about usage of the Site and “Personally Identifiable Information” about Site visitors.  Non-Personal Information includes automatically collected information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks.  Personally Identifiable Information includes information that Site visitors submit to us that identifies or relates to a specific individual.

We collect Personally Identifiable Information that you submit, including registration information submitted by Fundraisers (such as name, email and postal address, telephone number, organization name, billing information, campaign information), information submitted by Donors when interacting with Fundraisers (name, email and postal addresses, and other information requested by Fundraisers), and contact information if you contact us with an inquiry (email address, telephone number).

We do not collect payment information from Donors; Donors wishing to donate funds to Fundraisers are connected to Stripe or another of our third-party payment processors, who collects and processes payment information. By agreeing to these terms you are agreeing to Stripe’s Privacy Policy. Please review it carefully at https://stripe.com/en-au/privacy.

We do not collect online banking credentials from Donors; Donors wishing to link their bank accounts with us for the processing of their round-up donation plan are connected to Basiq.io, or another third-party bank link processors, who collects and processes bank link information. By agreeing to these terms you are agreeing to Basiq.io Privacy Policy. Please review it carefully at https://docs.basiq.io/en/articles/382581-basiq-privacy-policy

We use cookies and similar technology to collect aggregate, Non-Personal Information about Site usage by all of our visitors and to help us remember you and your preferences when you revisit the Site. We track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that visitor and keep a record of the visitor’s preferences when utilising our services, both on an individual and aggregate basis. We may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. For example, we may use a persistent cookie to track whether you have visited GoGive before, so we can show you basic information about our Service on your first visit.  Further general information about cookies and how they work is available at www.allaboutcookies.org.

We allow selected third parties to place cookies through the Site to provide us with better insights into the use of the Site or user demographics or to provide relevant advertising to you.  These third parties may collect information about a consumer’s online activities over time and across different websites when he or she uses our website. We may also permit third-party service providers to place cookies through our Site to perform analytic or marketing functions.   For instance, we use Google Analytics, Sentry and LogRocket ( “Analytic Services”) to collect information about use of our Site. This information is used for the sole purpose of improving our Site. Analytic Services do not collect any Personally Identifying Information, nor do we combine the information collected with Personally Identifiable information. We do not control the use of such third-party cookies or the resulting information and we are not responsible for any actions or policies of such third parties.

We do not use technology that recognizes a “do-not-track” signal from your web browser.

2. How we use your information

We will use the information you provide for our general commercial purposes such as to improve our Site and Services and to protect the security of our Site and Services.  We may also use the information you provide us to notify you of relevant information pertinent to the Site or Services or your registered account with us. We use your contact information to respond to your inquiries or to provide information on products or services to you.

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our Services, associated applications and associated social media platforms;
  • to contact and communicate with you;
  • for internal record keeping, administrative purposes, invoicing and billing purposes;
  • for analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms;
  • to run promotions, competitions and/or offer additional benefits to you;
  • if you are our client, to send you promotional information about our products and services and information that we consider may be of interest to you;
  • to comply with our legal obligations and resolve any disputes that we may have;

3. Sharing of personal information

We do not sell, share, or disclose Personal Information about our users and Site visitors except as described in this Privacy Policy.

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) software tool providers, CRM tool providers, error reporting tool providers, customer support and messaging providers, IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • our existing or potential agents or business partners;
  • sponsors or promoters of any promotions or competition we run;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • if you are our client, credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
  • third parties to collect and process data, such as Google Analytics. This may include parties that store data outside of Australia.

GoGive does not sell or rent any personal information to marketers or any third parties.

Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

4. Data protection

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

5. Our commitment

Your personal information will:

  • be processed lawfully, fairly and in a transparent manner by us;
  • only be collected for the specific purposes we have identified in the ‘How we use your information’ clause above and personal information will not be further processed in a manner that is incompatible with the purposes we have identified;
  • be collected in a way that is adequate, relevant and limited to what is necessary in relation to the purpose for which the personal information is processed;
  • be kept up to date, where it is possible and within our control to do so (please let us know if you would like us to correct any of your personal information);
  • be kept in a form which permits us to identify you, but only for so long as necessary for the purposes for which the personal information was collected; and
  • be processed securely and in a way that protects against unauthorised or unlawful processing and against accidental loss, destruction or damage.

6. Third-party link

We may permit others to link to this Site or to post a link to their site on ours. We do not endorse these linked sites. These sites are out of our direct control, and by visiting the Site our Site visitors acknowledge this fact, and accept any risks that may be incurred by visiting other sites. These third-party sites have separate and independent privacy policies. Please read their privacy policies before submitting information.  We hold no responsibility or liability for content and activities on these sites.

The Site may contain advertisements or sponsorships, which are offered by third-parties, as well as, in some instances, the Site itself or parties associated with Company. We do not endorse the companies placing such advertisements or sponsorships and are not responsible for any Personally Identifiable Information collected by advertisements not associated with the Site or the Company.

7. Accessing your information and choices

Registered users can update, amend or delete information at any time by logging into their account.

All users may unsubscribe or opt out of any promotional emails sent by Company, by sending an email to hello@gogive.com.au, with the subject “UNSUBSCRIBE” or by following the instructions in an email you receive from us.

You can choose to delete or block cookies by setting your browser to either reject all cookies or to allow cookies only from selected sites. If you block cookies performance of the Site may be impaired and certain features may not function at all.

8. Data Deletion

As an individual you have a right to request GoGive to delete data held on you. If you would like GoGive to delete any personal information stored about you, you should email support@gogive.com.au with the following details:

  • Your email addresses (if you have multiple) and your full name
  • What information you'd like removed (or all of it)

Our Data Removal process:

  1. Generally GoGive is holding your personal information on behalf of one of our customers.
  2. First, we will verify your request and may request additional information from you to verify your identity – especially if the email address you want removed isn't the one you're emailing from.
  3. Then, we will pass your data deletion request onto any GoGive customer who holds data on you based on your email address with instructions on how they can delete your personal information.
  4. If we do not hear back from a GoGive customer within 14 days, we will process the data deletion request on their behalf and inform them of that decision

9. Children's privacy

This Site is not designed nor intended to be attractive to use by children under the age of 13. If you are under 13 please do not submit any information to us. We do not knowingly collect information of minors under the age of 13 years of age online. If we discover that we hold information from an individual under the age of 13, we will delete such information immediately. Furthermore, we restrict all visitors under the age of 18 from registering an account on the Site or using the Services.

10. Changes to our Privacy Policy

We reserve the right to make changes to our privacy policy at any time, at our sole discretion. The Policy in effect at the time you use the Site governs how we may use your information.  If we make material changes we will post the revised Policy and the revised effective date on this Site. Please check back here from time to time to review any changes.

11. How to contact us

We would love to hear from you. This Site is owned and operated by GoGive Pty Ltd. Please direct all inquiries to support@gogive.com.au